Please click on a question to see the answer. If you still need help please call the pet customer service team on 03301 348576
This is a 12 month policy which may be rolled on for further periods of 12 months if renewed. If renewed each year this policy may cover long term conditions such as arthritis, skin and heart conditions.
Any renewal of your policy is at our discretion. If we offer a further period of insurance we will be entitled to change the premiums, excess, conditions or to apply exclusions.
We are able to insure any pet over the age of 8 weeks.
A pre-existing condition is any condition that has been identified or investigated by a vet, or that has the same diagnosis, clinical signs or symptoms as a condition known to you, prior to you taking out this insurance. Please refer to the Policy Wording on the Product Information page for the policy you have chosen for the full definition.
None of our policies offer any cover for pre-existing conditions.
Yes, we are unable to provide cover for the following dogs:
Pit Bull, American Pit Bull Terrier, Dog Argentinos, Japanese Tosa, or a dog crossed with these breeds, wolves or wolf hybrid and any animal registered under the Dangerous Dogs Act 1991 and The Dangerous Dogs (Northern Ireland) Order 1991 or any subsequent amendments.
If you decide your policy does not meet your insurance needs you can cancel within 14 days and receive a full refund providing you have not made a claim.
After this date you may be entitled to a partial refund, depending on how you pay your premiums and whether you’ve made any claims. Please read the 'Cancellation' section on the Help page for more details.
All of our other policies with the exception of our Accident Only policy offer cover for complementary treatments.
Complementary treatments include physiotherapy, acupuncture, homeopathy, osteopathy, hydrotherapy, chiropractic and alternative medicines recommended by or carried out by your vet or an appropriately trained person.
Your Policy Wording contains more details on your cover limits.